Q. Do I have a domestic (home) model or commercial unit?
A. If your unit starts with 'RCxxxx' you have a Robot Coupe domestic model. Robot Coupe also made the lines known as Magimix & Cuisinart home models. We do not support home models.

Q. How do I make sure I'm getting the correct part?
A. Parts look similar on many machines but are not the same. First, match your model and serial number with the appropriate category on this site. If in doubt, always contact our support staff.  888-612-4890   International: 404-794-8110  M - F  8-6 EST.

Q. I'm not sure the slicing/grating plate I'm looking at is the correct one to fit my model, what should I do?
A. This is a dangerous machine if the wrong part is installed. You should never make a guess. Always call us, with the model and serial number ready, and review your need if necessary.

Q. May I call to place my order?
A. Yes, we are open Monday through Friday 8-6 EST. You may also leave us a message by filling out a contact us form and we will contact you about your request the next business day.
Q. When will my order ship?
A.  We have a 97% fill rate and stock items usually ship the same day. Non stock items will ship from the factory (at our discrection). If it is a special order part it may take from 11-14 business days.